MAKE A COMPLAINT

At ANN Finance we take complaints very seriously and will do our best to resolve any issues as quickly as we can. We strive to provide all our customers with a first class service but for any reason we have not met your expectations; In the first instance you should contact your agent who has been responsible for the day-to-day operation of your account(s).

If you are still not happy or you feel you are unable to speak to your agent then you can refer your concerns to one of the senior members of staff buy using the complaints form below. Alternatively you can write to us at the following address:

ANN Finance Ltd
31, The Fox Hollies
Alfreton
DE556NA

We will always try in the first instance to acknowledge your complaint within 5 days and try to resolve the complaint within 4 weeks. Unfortunately this can take longer due to the complexity of a complaint, but it shouldn't take longer than 8 weeks. We will always try to keep you informed with regular progress reviews. 

If we have been unsuccessful with resolving your complaint and you are still not satisfied then you can obtain independent advice from your local Trading Standards Office or Citizens Advice Bureau.

Unresolved complaints can also be referred to the Fanatical Ombudsmen service at:
Financial Ombudsman Service
Exchange tower
Harbour Exchange Square
London E14 9SR

Financial Ombudsmen Customer leaflet can be found here: